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First Response Technician - LONDON

Job Ref: DA0334AB Posted: 09-03-2010
Job Location: London Job Type: Permanent Full - Time
Job Salary: £20000 per annum
Job Category:
  • Claims

  • Description
    Position/Job Title: First Response Claims Support Adviser
    Summary: Acting as the initial contact in respect to motor claims and to support the day to day operations in the team; throughput,measures and adherence to Key Performance Standards.
    Reporting to: First Response Manager
    Key Responsibilities: Prepare weekly, monthly and annual plans for work
    scheduling.

    Deal with day to day adherence to service standards, adjusting available resource as necessary.

    Reporting and communication of the team performance to Line Manager.

    Keep up to date on market developments regarding telephone management and process.













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